No Strings Attached

No Strings Attached

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Allow users to leave without hassle.

Create options that make it easy for users to leave a product or service for any reason. Clearly explain the implications of leaving in an easy-to-find location. When possible, allow users to leave permanently, freeze or pause their accounts, and hide conversations without permanently deleting them.

Related Research

American Medical Association. “Data Ownership Issues for the Physician Practice and Medical Billing Services,” White Paper, December 2007.

American Psychological Association. “Record Keeping Guidelines,” American Psychologist, December 2007. 62(9): 993-1004.

Matrix Medical Communications. “Terminating the Treatment Relationship,” Psychiatry (Egmont), January 2010. 7(1): 40-42.

Mindfulness Everywhere. "Designing Mindfulness: How to make technology which takes care of the people who use it," Designing Mindfulness.

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Example: Dynamic Interaction

ACADV Escape Button

 

The Alabama Coalition Against Domestic Violence has a website that includes tips, resources, and a list of programs that survivors can use to seek support. On every page of the website, a visually prominent button says "Escape This Site."

Clicking the button immediately closes the user out of the website, deletes the website from the user's search history, and opens an empty Google search page. This gives users the ability to quickly and safely leave the digital service in the event that an abuser enters the room or searches the device's history. It does not, however, offer users the option to resume browsing or applying to support services after leaving the page. 

 
 

 

Example: Person-to-Person Interaction

TalkSpace Cancelation Wizard

 

Online therapy provider Talkspace offers messaging-based counseling from licensed counselors. Counseling interactions occur between a user and a live human therapist, either in real time or (more commonly) through asynchronous text or video messages.

The service offers a ‘cancelation wizard’ that allows users to close their account in a few steps through their online dashboard. A similarly straightforward process allows users to indicate that they want to change therapists.

 
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Example: Static Tool

DocReady Privacy Features

 

DocReady is a web-based tool that helps youth experiencing mental health challenges prepare for appointments with their general practitioners.

Because many youth access the site on shared computers at school or at home, users need to be able to leave the tool quickly with confidence that their information is secure and will not be accessible to someone else who later uses the same machine.

For this reason, the site does not ask for users to log in or store cookies. The only way for a user to save information is by emailing it to themselves.